Privacy Policy

Information We Collect

We collect information you give us directly when you place an order, register for an event, subscribe to updates, or send us a message through our contact form.

• Contact details such as your name, email address, and phone number
• Delivery and billing addresses, and any delivery instructions you provide
• Order contents, gift messages, and requested delivery or pickup dates
• Messages and inquiry details you send us through the contact form
• Basic technical information collected automatically, such as your browser type, device, and pages viewed

How We Use Your Information

We use the information we collect to run our shop and serve you well.

• To process, prepare, and deliver your orders
• To contact you about an order, delivery, or event registration
• To respond to questions and consultation requests
• To improve our website, products, and services
• To send updates or promotions where you have asked to receive them

Payment Processing

Payments are processed by Square. We do not collect or store full payment card numbers on our servers. Square handles card data under its own privacy and security practices, and we encourage you to review Square's privacy policy for details on how it treats your payment information.

How We Share Information

We do not sell your personal information. We share it only where it is needed to operate our business or where the law requires it.

• With service providers who work on our behalf, such as our payment processor, website host, email provider, and mapping provider (Mapbox)
• With delivery personnel, limited to the details needed to complete a delivery
• Where required by law, or to protect our rights, safety, or property
• With a successor in the event of a merger, acquisition, or sale of assets

Cookies and Analytics

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used. Most browsers let you refuse or delete cookies, though some parts of the site may not work correctly if you do.

Delivery Updates and Tracking

When your order goes out for delivery, we email you a private link to follow it. The tracking page shows your order's status, an estimated arrival window, and your driver's first name, and while you're the driver's next stop it shows the driver's location on a map.

When your order is delivered, the driver may take a photo of it where it was left, as proof of delivery. The photo appears on your tracking page and in your delivery email, and we keep it with your order record. If a delivery can't be completed, we email you the reason the driver gives. Anyone with your tracking link can see the page, so please don't share it publicly.

Our Staff App

Members of our team use the WILDE Staff iPhone app for their work with us: schedules, time off and shift requests, and, for drivers, deliveries. We use the information below only to run the app and our deliveries. We don't sell it or use it for advertising, and the app contains no analytics, advertising, or tracking tools.

• Your staff account's name, email address, role, and permissions, used to sign you in and show the parts of the app you can use
• Notes and reasons you enter, such as time-off reasons, shift and delivery notes, and why a delivery couldn't be completed. Managers can see them, and the reason a delivery couldn't be completed is emailed to that customer
• Your precise location, only while you plan or run a delivery trip, as described below
• Delivery photos you take or choose as proof of delivery. The app removes the location and other details stored in a photo before uploading it, and the photo is shown to the store and to that customer
• A notification token for your iPhone, used only to send you work notifications such as schedule changes, time-off decisions, and new orders
• The app's version number, so we can tell you when an update is required

Location During Deliveries

The WILDE Staff app asks for location access only while you're using it, never all the time. It uses your precise location only while you plan a delivery trip and while a trip is running, from Start trip until the trip ends, including when the app is in the background or your phone is locked. In the background, iOS shows a location indicator while it does.

During a trip, your latest position and estimated arrival are shown to our staff on the delivery board, and each customer on the trip can see your first name on their tracking page, and your position while you're on the way to them. During a trip we keep only your latest position, never a history of where you've been, and we delete it when the trip ends. The point a trip was planned from stays with that trip's record.

Planning a trip sends your starting point and the stops to our mapping provider (Mapbox) to order the route. During a trip, the app asks Apple Maps how long the drive to your next stop will take, so your location and that stop are sent to Apple. Directions themselves open in the maps app you choose (Apple Maps, Google Maps, or Waze), and that app's own privacy policy applies to what you do in it.

Signing out removes your iPhone's notification token. You can turn notifications or location off at any time in iOS Settings, though a delivery trip needs location to share your progress with customers. If you leave our team, you can ask us to delete your account information as described under Your Choices.

Data Retention

We keep your information for as long as needed to provide our services, resolve disputes, and meet our legal and accounting obligations. Order records are generally retained longer than inquiry messages for tax and bookkeeping purposes.

Your Choices

You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of marketing messages at any time by using the unsubscribe link or by contacting us directly. Opting out of marketing does not stop transactional messages about an order you have placed.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page. Material changes will be communicated more prominently where appropriate.

Contact Us

If you have questions about this policy or about how we handle your information, get in touch:

Wilde
51 E 1600 N, North Logan, UT 84341
(435) 799-5802
hello@wildeplantandfloral.com